This is a question I get a fair amount. This is understandable, as the spam-checker is the software whose entire job is to eat email. So naturally that's the first place people think to check when mail gets sent but not received.
I also hate dealing with this kind of question. The spam appliances we use have a search feature, which is critical for figuring out if some email is being eaten incorrectly. Unfortunately, the search feature is devilishly slow. I swear, it is grepping hundreds files tens of megabytes in size and post-processing the output. It generally takes 5 minutes to answer a question every time I hit the 'search' button. And just like google, it can take a few tries to phrase my search terms correctly to get what I want.
Right now we have a complaint that all email sent to us by a certain domain never arrives. This is false, as on the day in question we received and passed on to Exchange about 20 messages from the domain. As it happens the Edge server is having a problem with it, and that needs attention. But I had to do about 30 minutes of waiting for search results to really determine this.
I also hate dealing with this kind of question. The spam appliances we use have a search feature, which is critical for figuring out if some email is being eaten incorrectly. Unfortunately, the search feature is devilishly slow. I swear, it is grepping hundreds files tens of megabytes in size and post-processing the output. It generally takes 5 minutes to answer a question every time I hit the 'search' button. And just like google, it can take a few tries to phrase my search terms correctly to get what I want.
Right now we have a complaint that all email sent to us by a certain domain never arrives. This is false, as on the day in question we received and passed on to Exchange about 20 messages from the domain. As it happens the Edge server is having a problem with it, and that needs attention. But I had to do about 30 minutes of waiting for search results to really determine this.