Bouncing servers

Oh, today just got very exciting. I was pulling out a 1U rack to see exactly what memory we had in the thing. This is one of those newer Compaq DL360's, and they don't have a cable-management tray. So I was back there unplugging things so I could pull it out. I get things cleared, and I gently shove it forward. It hit the stop on the rail where I have to go in front and unhitch it to go forward even more (I needed it out far enough so I could open the top). As I'm stepping down from the stool in back, one of the rails gives way and the thing plummets to its doom.

It was installed in U41 so it fell a good 7 feet to bounce off of the computer room floor. It left a black streak where it hit, and it came to rest on its top three feet from the impact point with some plastic bits thrown 15 feet down range. I wasn't hurt, though I did lose a fingernail somewhere along the way. One of the rails just came loose from the front post, and since there wasn't a server under it, it just went head over tails.

The chassis is bent in a number of places. One of the two drives is unremovable because of bent metal. The other drive doesn't rattle when gently shaken, so that's all for the good. It had an OS on it, I was just waiting for telecom to get me a live ethernet cable. And there are mysterious plastic bits rattling around the inside.

This server wasn't in production yet, and was installed by HP. So this is clearly an installation error of some form. And we're treating it as such. This is a "Gold" server, and the server is quite clearly 'down'. I've never bounced a server quite this way before, and I don't like the experience.