Wednesday, November 28, 2007
I/O starvation on NetWare, HP update
Last week I talked about a problem we're having with the HP MSA1500cs and our NetWare cluster. The problem is still there, of course. I've opened cases with both HP and Novell to handle this one. HP because I really thing that such command latencies are a defect, and Novell since they're having starvation issues with clusters.
This morning I got a voice-mail from HP, an update for our case. Greatly summarized:
Especially since I don't think I've made back-line on the Novell case yet. They're involved, but I haven't been referred to a new support engineer yet.
This morning I got a voice-mail from HP, an update for our case. Greatly summarized:
The MSA team has determined that your device is working perfectly, and can find no defects. They've referred the case to the NetWare software team.Or...
Working as designed. Fix your software. Talk to Novell.Which I'm doing. Now to see if I can light a fire on the back-channels, or if we've just made HP admit that these sorts of command latencies are part of the design and need to be engineered around in software. Highly frustrating.
Especially since I don't think I've made back-line on the Novell case yet. They're involved, but I haven't been referred to a new support engineer yet.
Labels: clustering, hp, msa, netware, novell, OES, storage, sysadmin
<permalink> posted by riedesg : 11/28/2007 02:45:00 PM
